"The Customer is always right." Whether you have been a customer or have worked in a customer service-based business, you are familiar with this statement. The phrase was coined in 1909 by Harry Gordon Selfridge owner of Selfridges based in London, England. It's a phrase used by businesses over the past 100 years to create… Continue reading Not Always Right: The Great Customer Service Divide
Facebook. Most of us us it. Many of our parents even manage to use the large social community to post memes, misinformed political rants, and share photos. So, while that does not cover the entire expanse of Facebook, it has devolved into the tired standard. For Businesses, Facebook has become a MONEY PIT. That can… Continue reading Facebook: Money Pit or Business Owner’s Friend?